HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.76

Wait time

4.66

Cleanliness

4.9

Top feedback

“Happy patient “
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Welcome to HCA UK at The Shard

About

Our outpatient facility at The Shard offers exceptional care across a range of medical specialties — from orthopaedics to women’s health. Our consulting and treatment rooms are equipped with the latest medical technology, meaning we can provide rapid on-site diagnosis and personalised treatment. Under our care, you'll benefit from the expertise of a multidisciplinary team of consultants who specialise in both common and complex conditions.


Location

Opening hours

Mon :
07:30 AM - 08:00 PM
Tue :
07:30 AM - 08:00 PM
Wed :
07:30 AM - 08:00 PM
Thu :
07:30 AM - 08:00 PM
Fri :
07:30 AM - 08:00 PM

Team

No results found

Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.76
Wait time
4.66
Cleanliness
4.9
Sort by:
Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Happy patient
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Supportive and quality care.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Easy to find and a nice waiting area
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Very modern and very clean. The staff at the hospital were first class
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
The positioning of the initial reception next to the doors was a good decision, the place is huge and a bit of a maze but was very organised and clean
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(3/5)
Cleanliness
(5/5)
Patient seen for:
Overall, I was satisfied. The initial registration on the fourth floor could have been conducted with more charm and friendliness. However. all the other staff were extremely helpful and polite, and the environment was comfortable and quiet, and had a sense of privacy.
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Overall Experience
(3/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Consultant neglected to inform his secretary about the need to book follow up procedure.
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HCA UK at The Shard

We appreciate you taking a moment to provide your feedback and we are sorry to hear that you had a poor experience with one of our consultants. If you are not already in touch with our team and would like to discuss this further, please contact us at lbh.patientfeedback@hcahealthcare.co.uk. With our best wishes, London Bridge Hospital

Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
All good, efficient
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Everyone I met exhibited high professional standards. I was seen on time and the consultant took his time to examine me.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Excellent service at every stage.
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Other Reviews