HCA UK at The Shard 

St Thomas Street, London, United Kingdom, SE1 9BS 

Overall Rating

Overall Experience

4.79

Friendliness

4.77

Wait time

4.67

Cleanliness

4.9

Top feedback

“overall great and efficient experience“
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Reviews

4.78 Overall Patient Trust rating
Overall Experience
4.79
Friendliness
4.77
Wait time
4.67
Cleanliness
4.9
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(3/5)
Cleanliness
(5/5)
Reception queue was confusing and not well Managed. The actual appointment was fine.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Excellent care
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great experience. Very friendly people, excellent hygiene standards and easy to get to.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Clean & efficient.
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Very convenient for London Bridge Station. Efficient and clean
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Patient seen for:
Good experience
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
Great experience.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(4/5)
Cleanliness
(5/5)
I found it very agreeable.
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Overall Experience
(5/5)
Friendliness
(5/5)
Wait time
(5/5)
Cleanliness
(5/5)
From the staff to the doctors, every one was kind, friendly and patient. Appointment was on time and it didn't seem like I was being rushed or on a timer. I normally get nervous talking to doctors or about my health but I didn't feel that way at all at HCA.
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Overall Experience
(4/5)
Friendliness
(4/5)
Wait time
(4/5)
Cleanliness
(5/5)
Met my expectations
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Other Reviews